NEW QUESTION 1
A UX Designer is going to create a custom app for a new team of service agents. Which three parts of the user interface could be customized?
Choose 3 answers

• A. Tabs within the apps’s navigation bar
• B. Relationship between standard objects
• C. Page layouts of the records
• D. Details to be shown in the records highlights panels
• E. Opportunity lead scoring

Answer: ACE

NEW QUESTION 2
A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?

• A. Include links to best practice artides for each finding.
• B. Invite team members to observe usability sessions.
• C. The Development team can perform script testing.
• D. Create a new prototype to demonstrate improvement.

Answer: A

NEW QUESTION 3
What are Salesforce core design principles when making design decisions?

• A. Emphasis, Alignmen
• B. Consistency, Beauty
• C. Clarity, Efficiency, Consistency, Beauty
• D. Emphasis, Efficiency, Repetition, Proportion
• E. Clarity, Efficiency, Balance, Proportion

Answer: B

NEW QUESTION 4
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which three business outcomes represent these values?
Choose3 answers

• A. Less employee turnover
• B. Greater market share
• C. Economic growth
• D. Critical investing
• E. Fewer workplace debates

Answer: BCD

NEW QUESTION 5
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?

• A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
• B. Design a custom Branding set in use interface, selecting a logo,colors, and font type.
• C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources.
• D. Choose one of the built-in Salesforce themes that closest matches the design guidelines

Answer: B

NEW QUESTION 6
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

• A. Training and support planning
• B. User interface planning
• C. Onboarding planning
• D. Voice and tone planning

Answer: B

NEW QUESTION 7
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

• A. Permission Set.
• B. Object Permissions.
• C. Custom Lightning Component.
• D. Field-level security

Answer: C

NEW QUESTION 8
A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?

• A. Card Sorting
• B. User Acceptance testing
• C. Diary Studies
• D. A/B testing

Answer: D

NEW QUESTION 9
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which three considerations should be made to improve the visual hierarchy of the page? Choose 3 answers

• A. Grouping proximity and common regions
• B. Scale using relative size to signal importance
• C. Continuity keep all typeface the same size
• D. Proportion, keep all element a similar size
• E. Color and contract, saturation between theelements

Answer: ABE

NEW QUESTION 10
Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design anappropriate solution for CK’s users?

• A. Experience Cloud
• B. Sales Cloud
• C. Marketing Cloud
• D. Service Cloud

Answer: D

NEW QUESTION 11
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should be adopted

• A. Including innovative ideas to showcase technology
• B. observing user behavior
• C. putting oneself in the situation of the end-user
• D. creating requirements based on business leaders priorities

Answer: BD

NEW QUESTION 12
Cloud Kicks wants itsDiscovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

• A. SIPOC Map
• B. High-Level Process Map
• C. Cross-Functional Flowchart
• D. Value Stream Map

Answer: C

NEW QUESTION 13
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them
Which two salesforce featuresshould be suggested to improve the end-user experience ?

• A. Favorite the often used object
• B. add the objects related list to the home page
• C. personalized the navigation bar
• D. create a custom component on a dashboard

Answer: CD

NEW QUESTION 14
Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understandtheir Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers

• A. Social Desirability Bias
• B. Randimized Bias
• C. Objectivity Bias
• D. Recency Bias

Answer: CD

NEW QUESTION 15
A sales representative wants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content? Choose 2 answers

• A. Personalize the Navigation bar.
• B. Set up Quick Links in the Utility bar.
• C. Customize the Home page experience.
• D. Create shortcuts Favorites.

Answer: AB

NEW QUESTION 16
Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience? Choose 2 answers

• A. Favorite the often-used object.
• B. Add the object’s related list to the Home page.
• C. Personalize the navigation bar.
• D. Create a custom component on a Dashboard.

Answer: CD

NEW QUESTION 17
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