NEW QUESTION 1
Which of the following items must be protected as Pll? (Select TWO).

• A. Job title
• B. Home address
• C. Work phone number
• D. Time zone
• E. Date of birth
• F. Blood type

Answer: BE

Explanation:
Home address and date of birth must be protected as personally identifiable information (PII). PII is any information that can be used to identify, contact, or locate an individual person, either alone or in combination with other sources. PII can include information such as name, email address, phone number, social security number, passport number, driver’s license number, bank account number, credit card number, biometric data, medical records, etc. PII must be protected from unauthorized access, use, disclosure, modification, or destruction to prevent identity theft, fraud, or other malicious activities that may harm the individual’s privacy or security.

NEW QUESTION 2
While working with a contractor, the project manager identified a communication conflict. The contractor did not agree that there was an issue. Which of the following should the project manager and contractor review?

• A. Scope of work
• B. Request for proposal
• C. Vendor rules of engagement
• D. Project schedule

Answer: C

Explanation:
The project manager and contractor should review the vendor rules of engagement, which are the guidelines and expectations for the communication and interaction between the project team and the contractor. The vendor rules of engagement can help to prevent or resolve communication conflicts by clarifying the roles and responsibilities, the frequency and mode of communication, the escalation process, the feedback mechanism, and the performance evaluation criteria of the contractor. The vendor rules of engagement are usually part of the contract or the procurement management plan.
The vendor rules of engagement are different from the scope of work, which is the document that describes the work to be performed, the deliverables to be provided, and the acceptance criteria to be met by the contractor. The vendor rules of engagement are also different from the request for proposal, which is the document that solicits proposals from potential contractors by specifying the project requirements, evaluation criteria, and contract terms. The vendor rules of engagement are also different from the project schedule, which is the tool that displays the planned start and finish dates, durations, dependencies, and resources of the project activities and tasks. References = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 12: Procurement Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 12: Procurement Management2; Vendor Rules of Engagement3

NEW QUESTION 3
An IT infrastructure change request needs to be implemented in the production environment. Which of the following elements are the most important prerequisites? (Select two).

• A. Rollback plans
• B. Project management plan
• C. Deployment plan
• D. Asset management plan
• E. Communication plan
• F. Resource management plan

Answer: AC

Explanation:
A rollback plan is a contingency plan that describes how to revert the system to its previous state in case the change fails or causes problems. A rollback plan is important to minimize the impact of a failed change and ensure the system’s availability and functionality12.
A deployment plan is a document that outlines the steps and procedures for implementing the change in the production environment. A deployment plan is important to ensure the change is executed smoothly, efficiently, and securely, and that the system meets the expected performance and quality standards34.

NEW QUESTION 4
SIMULATION
During the project execution phase, Ann, a project manager, received an email from the project sponsor asking for an additional work package to be added to the project scope due to new legislation.
INSTRUCTIONS
Review the email with the latest updates sent by the project sponsor and respond in the following order:
* 1. Select the best tool for tracking the server migration progress.
* 2. Select the new critical path.
* 3. Select the correct number of engineers required for the server migration phase.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Select the Appropriate Tool:





Select the new critical path. Option A
Option B

Option C

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 5
To gather requirements from stakeholders, the project manager sits down with them and allows them to discuss freely. Which a following technique is the project manager utilizing?

• A. Process moving
• B. Brainstorming
• C. Interview
• D. Focus group

Answer: D

Explanation:
A focus group is a technique that involves bringing together a group of stakeholders and facilitating a discussion to elicit their opinions, needs, and expectations about the project. This technique can help to gather requirements from stakeholders in an interactive and collaborative way1, p. 67

NEW QUESTION 6
Which of the following communication tools would a project manager use to broadcast information without being assured the information will be received?

• A. Telephone
• B. Videoconference
• C. Face-to-face
• D. Email

Answer: D

Explanation:
Email is a communication tool that allows the project manager to send information to one or more recipients without requiring immediate feedback or confirmation of receipt. Email can be used to broadcast information that is not urgent or critical, such as status updates, meeting minutes, or general announcements1, p. 75

NEW QUESTION 7
Which of the following should be considered first when determining the privacy management for project data?

• A. Evaluating the current privacy protection program
• B. Understanding applicable privacy regulations
• C. Maintaining awareness of industry best practices
• D. Implementing security role-based controls

Answer: B

Explanation:
Before starting a new project that involves personal data, the project manager should first understand the relevant privacy regulations that apply to the data subjects, the data controllers, and the data processors. These regulations may vary depending on the location, industry, and nature of the data. For example, GDPR applies to any project that processes the personal data of individuals in the European Union, regardless of where the project is based or executed. Understanding the applicable privacy regulations will help the project manager to identify the legal obligations, risks, and compliance requirements for the project data. References = CompTIA Project+ Study Guide, Chapter 3: Project Planning, Section 3.4: Data Privacy and Security, p. 121-122; A Project Management Approach to Data Protection Compliance; 10 Data Protection Considerations Before Starting a New Project; Project Teams Must Manage Risk and New
Requirements to Ensure Data Privacy

NEW QUESTION 8
Several stakeholders have declined the invitation for the kickoff of a major digital transformation protect. Which of the following actions should the project manager take NEXT?

• A. Escalate directly to the project sponsor
• B. Push the kickoff meeting out by one week
• C. Proceed with the kickoff as planned
• D. Identity replacements for project stakeholders

Answer: A

Explanation:
The project sponsor is the person who provides the authority, funding, and support for the project. The project sponsor can also help to influence and engage the key stakeholders who are essential for the success of the project. If several stakeholders have declined the invitation for the kickoff meeting, which is an important event to establish the vision, scope, and expectations of the project, the project manager should escalate this issue to the project sponsor and seek their assistance to ensure the participation of the stakeholders1, p. 47

NEW QUESTION 9
During the execution phase, user accepted testing failed; nonetheless, the vendor PM is insisting that the program manager approve the invoice for this phase. Which of the following actions should the Program manager take?

• A. Escalate the issue with the project sponsor and ask for assistance in managing the situation.
• B. Work with the vendor to achieve a compromise that benefits everyone.
• C. Approve the invoice to avoid damaging the relationship with the vendor.
• D. Schedule a call with the vendor PM and vendor executive to review the statement of work.

Answer: D

Explanation:
The program manager should schedule a call with the vendor PM and vendor executive to review the statement of work (SOW), which is a document that defines the scope, deliverables, timeline, quality, and payment terms of the project. The program manager should clarify the expectations and criteria for user acceptance testing (UAT), which is a process of verifying that the system meets the user’s requirements and expectations. The program manager should also discuss the reasons for the UAT failure
and the corrective actions needed to resolve the issues. The program manager should not approve the invoice until the UAT is successfully completed, as this would compromise the quality and value of the project. The program manager should also not escalate the issue or work on a compromise without first reviewing the SOW and communicating with the vendor12.

NEW QUESTION 10
During the execution phase of a project, the project team faced an unexpected website downtime The project manager how a brainstorming session and the team identified causes and effects tor the problem Now the project team needs to analyze and determine whether the particular cause and effect are related by using one of the following charts.
Which of the following should the team use?
A)

B)

C)

D)

• A. Option A
• B. Option B
• C. Option C
• D. Option D

Answer: A

Explanation:
Option A shows a cause and effect diagram, also known as a fishbone diagram or an Ishikawa diagram1. This is a tool that helps to identify and analyze the root causes of a problem by displaying the possible causes and effects in a graphical format2. A cause and effect diagram can help the project team to determine whether the particular cause and effect are related by using a systematic and logical approach, such as asking “why” questions or using the 5 Whys technique34. A cause and effect diagram is better
than the other options because:
✑ Option B shows a Gantt chart, which is a tool that helps to plan and track the tasks, dependencies, durations, and resources of a project along a timeline5. A Gantt chart does not focus on the causes and effects of a problem, but rather on the sequence and progress of the project activities.
✑ Option C shows a pie chart, which is a tool that helps to compare and visualize the proportions of different categories or segments of data6. A pie chart does not show the relationships between the causes and effects of a problem, but rather the distribution of the data values.
✑ Option D shows a scatter plot, which is a tool that helps to examine the correlation or association between two variables or sets of data7. A scatter plot does not show the causes and effects of a problem, but rather the pattern or trend of the data points.
References = CompTIA Project+ Certification Study Guide8, CompTIA Project+ Certification Exam Objectives9, Cause and Effect Diagrams for PMP1, Cause and Effect Analysis: Using Fishbone Diagram and 5 Whys2, How to Create a Cause and Effect Diagram3, How to Use Cause and Effect Analysis to Solve Business Problems4, What is a Gantt Chart?5, What is a Pie Chart?6, What is a Scatter Plot?7

NEW QUESTION 11
An IT intern was assigned to set up workstations as part of a project. The IT intern was very careful to do the task well and initially referred to notes while performing the task. By the end of the two-week rotation, the IT intern no longer needed the notes and completed more set-ups in less time. Which of the following MOST likely represents the observed relationship in this scenario?
A)

B)

C)

D)

• A. Option A
• B. Option B
• C. Option C
• D. Option D

Answer: C

Explanation:
Option C shows a graph that most likely represents the observed relationship in this scenario. The graph shows a learning curve, which is a graphical representation of the relationship between a learner’s performance on a task and the number of attempts or time required to complete the task. The learning curve theory proposes that a learner’s efficiency in a task improves over time the more the learner performs the task. In this case, the IT intern was able to complete more set-ups in less time as they gained more experience and proficiency over the two-week rotation12

NEW QUESTION 12
A project manager is coordinating multiple teams of six people that will each provide feedback for a new product. The teams are recording their opinions, which may be used to define the final product that is sent to mass production. Which of the following best describes this technique?

• A. Demonstration
• B. Workshop
• C. Brainstorming
• D. Focus group

Answer: D

Explanation:
A focus group is a technique that involves gathering a group of people who share some characteristics or interests related to a product, service, or issue, and asking them for their opinions, perceptions, or feedback. The project manager acts as a moderator or facilitator who guides the discussion and records the results. A focus group can help to collect information from a representative sample of the target population, explore ideas, identify needs and preferences, and support the completion of larger projects. The other options are not correct because:
✑ A demonstration is a technique that involves showing the features or capabilities of a product, service, or process to the stakeholders or customers, usually in a live or simulated environment. A demonstration can help to validate the requirements, obtain feedback, and verify the functionality of a deliverable.
✑ A workshop is a technique that involves bringing together a group of stakeholders or experts to work on a specific topic, problem, or issue, usually in a structured and facilitated way. A workshop can help to define the scope, plan the activities, identify the risks, resolve the conflicts, and generate the solutions of a project.
✑ Brainstorming is a technique that involves generating a large number of ideas or alternatives for a problem or opportunity, usually in a creative and spontaneous way. Brainstorming can help to enhance the creativity, diversity, and quality of the ideas, and encourage the participation and collaboration of the team
members. References = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 6: Planning Projects, Part 2 (Scope, Quality, and Risk), page 191; CompTIA Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective 2.1: Given a scenario, create a project charter and project management plan.

NEW QUESTION 13
After months of recruiting, a team finally found the right candidate for a very specific coding language assignment. Due to this delay, the team has a tight timeline without any float. A day before the candidate is scheduled to join the team, the project manager realizes the candidate has a non-compete agreement from the previous employer. Which of the following should the project manager do?

• A. Withdraw the offer to the candidate and raise this as a risk.
• B. Ignore a potential lawsuit since this is a critical project.
• C. Use a third-party company for the contract to legally avoid responsibility.
• D. Have a meeting with the project sponsor to discuss the situation.

Answer: D

Explanation:
The project manager should inform the project sponsor about the issue and seek their guidance and support. The project sponsor is the person who provides the resources and authority for the project, and who can help resolve any conflicts or problems that may arise. The project manager should not withdraw the offer, ignore the lawsuit, or use a third-party company without consulting the project sponsor first, as these actions may have legal, ethical, or financial implications for the project and the organization12.

NEW QUESTION 14
A PM is working on a strategy to store records. Which of the following dements must be included in this plan? (Select TWO)

• A. Data management
• B. Issue management
• C. Work breakdown structure
• D. Document management
• E. Communication management
• F. Risk management

Answer: AD

Explanation:
A strategy to store records must include data management and document management as two essential elements. Data management is the process of ensuring that the data collected, stored, and used by the project is accurate, complete, consistent, secure, and accessible. Data management helps to maintain the quality and integrity of the project data and supports the analysis and reporting of the project outcomes1, p. 4 Document management is the process of creating, organizing, storing, retrieving, and disposing of project documents in a systematic and controlled way. Document management helps to ensure that the project documents are available, reliable, usable, and authentic throughout the project life cycle and beyond. Document management also helps to comply with the legal, regulatory, and organizational requirements for records retention and disposition2, p. 3

NEW QUESTION 15
A project manager identifies stakeholders who will be impacted when a new product is delivered to the company. The project manager notices that more stakeholders will be positively impacted than negatively impacted. Which of the following actions should the project manager take?

• A. List both positively and negatively impacted stakeholders.
• B. Update the communication plan with the new findings.
• C. List the negatively impacted stakeholders only.
• D. List the positively impacted stakeholders only.

Answer: B

Explanation:
When a project manager identifies stakeholders who will be impacted by the delivery of a new product, it is important to update the communication plan to reflect these findings. This ensures that all stakeholders are informed about the project’s progress and how it may affect them, fostering transparency and managing expectations.
References = The answer is based on standard project management practices and the typical use of communication plans in stakeholder management. For detailed information, please refer to the CompTIA Project+ Study Guide and other official CompTIA resources.

NEW QUESTION 16
A visual that displays team progress was created for stand-up meetings. Which of the following BEST describes what is being represented on the visual?

• A. Decision board
• B. Whiteboard
• C. Task board
• D. Dashboard

Answer: C

Explanation:
A task board is a visual tool that displays team progress for stand-up meetings. A task board usually consists of columns that represent different stages or statuses of tasks, such as to do, in progress, done, or blocked. Each task is represented by a card or sticky note that can be moved across the columns as the task progresses. A task board can help to facilitate communication, collaboration, and transparency among team members and stakeholders. It can also help to track and manage work flow, prioritize tasks, identify bottlenecks, and resolve issues3

NEW QUESTION 17
Following a successful release, a project manager sent a survey to all stakeholders to gain an understanding of opportunity areas for the team. Which of the following can use the survey results as an input?

• A. Daily stand-up
• B. Project momentum
• C. Performance feedback
• D. Meeting minutes

Answer: C

Explanation:
The project manager can use the survey results as an input for performance feedback for the project team members. Performance feedback is a process of providing constructive and timely information on the performance of individuals or teams in relation to project goals and expectations. Performance feedback can help to motivate, improve, and recognize project team members345
The survey results can be used as an input for performance feedback. Performance feedback involves analyzing and evaluating the performance of the project team and project management against the project plan, including identifying areas for improvement. The survey results can help identify these areas for improvement and provide feedback to the project team on their performance. References: CompTIA Project+ Study Guide Section 4.1.1

NEW QUESTION 18
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